Describing ways of identifying and meeting development needs Essay Example for Free

Describing ways of identifying and looking development needs Essay ego assessment is an attribute that allows an employee to take ownership of a mathematical functionicular bea of their personal, academic or choke based life. Self assessment means an employee will have to review their actions, skills, strengths, weaknesses, linchpin activities etc. and be able to provide themselves with a summary evaluation. This brush aside then be employ as part of an appraisal to accommodate the employee their own opportunity to identify their strengths and weaknesses. This will then be incorporated into the ballock appraisal process. Self assessment should also be used by an employee to determine different faults in others.This will allow different employees to interact as it will dish outer all(prenominal) other to modify if they discuss each others faults and how they could improve. It is up to an employee to choose what they wish to reveal about themselves. These qualities te nd to be revealed by dint of body language, and so it is historic that when assessing other employees that they only be showing you what they want you to see. Why this is important in a business is because it is a skill allowing consciousness of other employees attitudes and how their personal appearance may be different from their personalities.This will help communication and build a trust within each employee. Formal Reports By an employee producing reports for the employer this allows the employer to see how they are performing within the organisation. This means in combination with a properly conducted appraisal, these notes will snitch a powerful tool to help employees progress in their moving in and also help them to make improvements to their work. This will because add to an employees self value and will make their job more satisfying.Within these reports can list decisions of whether an employee will be made to train, redirect their energies finished promotion, de motion or sideways moves. If by any chance the employer states that the employees behaviour is less than satisfactory this may be recorded, also a great with targets that are expected to be achieved and that the employee had agreed to meet. These reports should help the employee and employer direction on the key aspects of what skills will be required and then how they can be improved. Customer FeedbackCustomer feedback is one of the superlative ways to identify development needs. This is data that can be captured by a customer. Such as how the customer feels about a specific product, service in terms of quality, availability, expense etc. This feedback can then be used to identify personal developments that need to be improved. An example of this may be a hotel chain, asking customers to complete a questionnaire about the levels of how satisfied they were with the service they received. This can reflect easily or badly on certain groups within the business e. g.bar/restaurant sta ve, house keeping staff, receptionist staff etc. Other examples such as a help desk may invite users to felicitate on the guidance they were given. This is a very important way of a business helping staff members to improve their personalities, skills etc. Performance Data Some organisations can collect information about a certain employee over a period of time and review this performance information with the employee. Performance such as how quick an employee performs their work or how legion(predicate) items they sold etc. An example of this could be a checkout worker in a supermarket.The rate of performance could be recorded by how many items they scan, how many customers they serve during their shift, what profit they made etc. These measures however when taken in isolation efficiency not always be accurate or fair as one customer may buy a lot of cheap items but in a large proportion of products. This would therefore result in a slower scanning process. If a product has be en known as universe damaged this would also slow the process of a transaction as an employee would have to leave their workstation to recover the same undamaged product.For this type of method to improve skills it has to be recorded in large sample. This is so the sample can be classified as the entire population. This means over a long period of time one checkout employee can be compared against another. Appraisal Records This type of method is used to identify an employees performance of work throughout a month, year etc. This will allow the employee to focus on their strongest points and weakest points. This will then help the employee to focus on targets they want to meet in the future, whether this is their clock e. g. handing in a project on a set deadline etc.Addressing Development Needs melodic phrase Shadowing This will involve working with an employee or other individuals whilst observing and analysing their job role. This will help employees gain more of an understand ing of certain job roles and how procedures/tasks are carried out. Job shadowing will give prospective employees an insight to the stresses and strains of a particular job. This will then help develop the skills needed to bonk with workload and any interruptions that may occur within the working environment. In some cases the person who is world shadowed may do a running commentary on what is happening.This is sometimes not serviceable though as theyre maybe others such as customers, suppliers etc, who would overhear the conversation which could be very confidential. In this case, a debriefing session may be performed after the tutorial to explain what happened. Formal Courses To meet some specific development needs it may be important to attend a bunk programme to develop knowledge, base skills and understanding. These courses may be run by other organisations or be in-house training that the employees organisation would run themselves.These courses may lead to qualifications which will have to be obtained passing an examination. Examinations that are taken by bankers and insurance companies are set to establish a standard set of knowledge and performance that would be suitable within that industry. For Example, within the ICT industry, Microsoft offers a number of qualifications that can confirm understanding of one or more of their products. By obtaining one of these qualifications will improve an employees level of expertise. This will help an employee become more advanced within their career enabling them to work better within their fit job.